BPO guide

BPO vs Hiring In-House: Complete Cost Comparison

Compare the real cost of adding local headcount with a flexible outsourced team.

What business leaders should consider

Hiring decisions should be based on total employment cost, not salary alone. Recruitment, employer costs, management time, workspace, systems, absence cover and time-to-hire can materially change the comparison.

A practical way to assess it

  • Salary and employer on-costs
  • Recruitment and onboarding
  • Workspace, equipment and software
  • Management and quality assurance
  • Absence and continuity cover
  • Scaling up or down

The right answer depends on your volumes, service levels, processes, technology and internal management capacity. Global Tech Solutions can help you map the work before recommending a delivery model.

Good outsourcing starts with process clarity.

We recommend defining the outcome, workload, quality measures and ownership before comparing delivery options.

Want us to map this for your business?

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